Effective Date: 2025.07.01
Thank you for shopping with us at Geli Home! We are committed to providing you with the best shipping experience possible. Please review our shipping policy below.
1. Shipping Methods
We offer various shipping methods to meet your needs, including:
- FedEx Ground: Typically delivered within 3-5 business days.
- USPS: Typically delivered within 3-5 business days.
- UPS: Typically delivered within 1-3 business days (depending on the service selected).
2. Processing Time
All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed the next business day. You will receive a confirmation email once your order has been shipped.
3. Shipping Rates
Shipping costs are calculated at checkout based on the following factors:
- Shipping method selected
- Weight and dimensions of the items
- Delivery location
But Most of products usually offer free shipping. Please check our website for current offers based on your location.
4. Order Tracking
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your shipment on our website or the carrier’s website.
5. Delivery Issues
If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team at [insert contact email or phone number]. We will work with the shipping carrier to resolve the issue.
6. International Shipping
Currently, we only ship within the United States. We do not offer international shipping at this time. Please check back in the future for updates on international shipping options.
7. Returns and Exchanges
For information regarding returns and exchanges, please refer to our [Return Policy].
8. Contact Us
We would love to hear from you! For any questions or support, please reach out.
Customer Support Email: [email protected]
Contact Phone: +1-9086163042
Order Support Ticket: Submit a Ticket
Normal Question：Submit Form
Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM EST
US Warehouse & Returns Address: 49 STOUTS LN unit 3&4 MONMOUTH JUNCTION, NJ 08852 United States
Company Name: Hangzhou Geli Trading Co., Ltd.
Company Registration Address: Room 13606, Building 1, No. 16 Pingle Street, Binjiang District, Hangzhou, Zhejiang, 310052, China
Thank you for choosing Geli Home! We appreciate your business and look forward to serving you.