Effective Date: 2025.07.01
Thank you for shopping with gelihome.com! We strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, please review our refund and return policy below.
1. Eligibility for Returns
You may return items within 30 days of the delivery date for a full refund, provided that:
- The item is unused, in its original packaging, and in the same condition as you received it.
- You have the receipt or proof of purchase.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at [insert contact email or phone number] to request a return authorization.
- Prepare Your Package: Pack the item securely in its original packaging. Include the receipt or proof of purchase.
- Ship Your Return: Send the item to the address provided by our customer service team. You are responsible for the return shipping costs unless the item is defective or incorrect.
4. Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-14 business days.
5. Exchanges
If you wish to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. We will provide instructions for returning the item and will cover the return shipping costs.
7. Contact Us
We would love to hear from you! For any questions or support, please reach out.
Customer Support Email: [email protected]
Contact Phone: +1-9086163042
Order Support Ticket: Submit a Ticket
Normal Question：Submit Form
Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM EST
US Warehouse & Returns Address: 49 STOUTS LN unit 3&4 MONMOUTH JUNCTION, NJ 08852 United States
Company Name: Hangzhou Geli Trading Co., Ltd.
Company Registration Address: Room 13606, Building 1, No. 16 Pingle Street, Binjiang District, Hangzhou, Zhejiang, 310052, China