Effective Date: 2025.07.01
Thank you for choosing to shop with us at Geli Home! We aim to provide a secure and convenient payment experience. Please review our payment policy below.
1. Accepted Payment Methods
Currently, we only accept payments through PayPal. This allows us to ensure a secure transaction process for our customers.
2. Payment Process
When you place an order, you will be redirected to the PayPal payment gateway to complete your purchase. You can use your PayPal account or choose to pay with a credit or debit card through PayPal without needing to create an account.
3. Order Confirmation
Once your payment is successfully processed, you will receive an order confirmation email with details of your purchase. If there are any issues with your payment, we will contact you promptly.
4. Payment Security
We take your security seriously. All transactions processed through PayPal are encrypted and secure. We do not store your payment information on our servers.
5. Refunds and Cancellations
If you need to request a refund or cancellation, please refer to our [Return Policy] for more information on how to proceed.
6. Contact Us
We would love to hear from you! For any questions or support, please reach out.
Customer Support Email: service@gelihome.com
China Address: Room 13606, Building 1, No. 16 Pingle Street, Binjiang District, Hangzhou, Zhejiang, 310052, China
USA Address: 49 Stouts Ln, Unit 3 & 4, Monmouth Junction, NJ 08852, United States
Order Support Ticket: Submit a Ticket
Normal Question：Submit Form
Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM EST
Company Name: Hangzhou Geli Trading Co., Ltd.
Company Registration Address: Room 13606, Building 1, No. 16 Pingle Street, Binjiang District, Hangzhou, Zhejiang, 310052, China